OST Culture is the philosophical framework that forms the foundation and building blocks for business
management at OST group. It covers fundamental thoughts related to the group and helps us to make the
right choices, focus on our strategic priorities and pursue our ambitions for the future.
As we thought about what truly drives our purpose, while committed to explicitly defining a formal statement of purpose, we analysed our past achievements. We found that employment generation and improvement whatsoever we could make in the lives of the people we served, be it the customers, business partners, employees or communities, were the most satisfying reasons.
Our customers must perceive us as the most valued and strong business partner who helps them achieve their goals. Such partnership depends on trust – and our company is built on the foundation of trust. Their trust is something we must earn everyday. We are achieving this by creating exceptional value for the customers with quality offerings, strong relationships, outstanding operations and logistics, and unmatched services.
We think that survival in today’s rapidly evolving business environment is dependent on company’s ability to evolve with changing scenarios. We always strive to optimise our solutions, processes, operations and technologies around widely accepted industry standards.
We consider being a values-driven organisation to be one of the core strengths of our Company. Since its
inception, OST has been governed by its core values. We have created these values through experience.
These values shape the culture and define the character of the Company. These values should inspire us to a
level of excellence that maximises value for customers, business partners and shareholders, while supporting
our employees and the communities in which our employees live and work. Our values are intended to be a
foundation for our behaviours and beliefs we are committed to as a Company. By adhering to these core
values at all times, we strive every day to achieve our vision.
We believe that attracting, motivating and retaining competent and committed people will position OST at the forefront of the industry. The passion of our people is a key driving force in our success. We inspire them to rise beyond their boundaries, empower them to perform distinctively and invest in developing their inherent character and capabilities to excel in their role. While we evaluate and reward them with fairness and respect, we have created a company culture wherein all work with pride and confidence. In line with our purpose, we aim to grow for the growth of our people.
Gaining the trust of everyone around us is the core and basis for everything. We act with integrity and reflect honesty, fairness, ethics and transparency in all we do and say. We deliver on every promise, every time and are accountable for the actions and business decisions. We show empathy in all situations and in every relationship. Always putting the relationships first, while remaining loyal and steadfast in difficult times. While we are always confident of our capabilities, we try to be consistent in our deliveries.
We see our technology partners, suppliers, channel partners and other business partners as invaluable contributors to our success through their support in every aspect of business activity. Always learning from and enhancing the capabilities of each other, we aim at the common goals of sustained growth and prosperity. We cannot do business with our customers without the their cooperation. We build strong, long-term and mutually beneficial relationship.
We maintain respectful relations with employees, customers and business partners always honouring their rights and beliefs. We treat everyone with fairness, trust, dignity and equality eliminating all kinds and forms of discrimination, whether based on race, ethnicity, nationality, gender, sexualorientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. We recognise, respect and value diverse talent, experience and knowledge.
We always strive to extend our strong and long-term relationship with customers well beyond technical and environmental support, into.the role of trusted advisor. We take a customer-centric approach in all our business activities. We are passionate to their success and always strive to provide exceptional value and delightful experiences that exceed their expectations. We ensure that customers have positive and consistent image of our organisation.
We aim to pursue a standard of excellence in the way we work. We continually acquire new knowledge to be experts in our fields. We prepare for possibilities before these arrive with proactive approach and accept responsibility by thinking and acting like owners. We constantly innovate to look for better ways for delivering value. We work as a team to achieve our goals and milestones. Our thrust to continuously improve the processes by working in an effective way and using best available technologies, ensures better efficiency.